Getting in touch with Furls Crochet is simple, whether you need customer support, have media inquiries, or are interested in partnerships. This guide will walk you through the different ways you can contact Furls Crochet and what to expect when you do.
Key Takeaways
- Furls Crochet offers multiple ways to contact their customer support, including email and specific departments for media and partnerships.
- Customer service hours are Monday to Friday, 9 AM to 3:30 PM CST, with a response time of 1-2 business days.
- For media inquiries, email [email protected] and include all necessary details for a quicker response.
- If you’re interested in collaborating or becoming an affiliate, reach out to the appropriate email addresses provided in the guide.
- For product issues or returns, contact [email protected] and follow the outlined steps to ensure a smooth process.
Contacting Furls Crochet Customer Support
Emailing the Support Team
If you need help or have questions, the Customer Experience team at Furls Crochet is ready to assist. Simply email them at [email protected]. They aim to respond within 1-2 business days.
Expected Response Time
When you email Furls Crochet, you can expect a reply within 1-2 business days. This ensures that your concerns are addressed promptly.
Customer Service Hours
For more details on when the support team is available, please check the Customer Policies Page. This page includes the current customer service hours and other important information.
For any urgent issues, remember that the support team is committed to helping you as quickly as possible.
Reaching Out for Press and Media Inquiries
Email for Media Inquiries
For all media and press inquiries, please email our team at [email protected]. This is the best way to get in touch with us for any media-related questions or opportunities.
Information to Include in Your Email
When reaching out, make sure to include the following details:
- Your name and contact information
- The name of your media outlet or publication
- The nature of your inquiry or the type of collaboration you’re interested in
- Any specific deadlines or timelines
Response Time for Media Requests
We aim to respond to all media inquiries within 2-3 business days. However, during busy periods, it might take a bit longer. Rest assured, we value your interest and will get back to you as soon as possible.
For the quickest response, ensure your email is detailed and includes all necessary information.
Partnering with Furls Crochet
Collaboration Opportunities
If you’re interested in collaborating with Furls Crochet, you’re in luck! We love working with creative minds to bring new and exciting projects to life. Whether it’s a special event, a new product launch, or a unique crochet pattern, we are open to various collaboration opportunities. Simply email us at [email protected] to discuss your ideas.
Affiliate and Influencer Inquiries
Are you an influencer or interested in becoming an affiliate? Furls Crochet offers a fantastic affiliate program where you can earn commissions by promoting our products. For all affiliate or influencer inquiries, please reach out to us at [email protected]. Join us and be part of a community that celebrates creativity and craftsmanship.
Wholesale Partnerships
Do you own a retail store and want to sell Furls Crochet products? We offer wholesale partnerships to help you bring our high-quality crochet tools to your customers. For wholesale inquiries, contact us at [email protected]. Let’s work together to make crochet more accessible and enjoyable for everyone.
For the giveaway, I have partnered with Furls Crochet and Mary Maxim! They have generously provided us with gift cards to celebrate!
Handling Product Issues and Returns
Reporting a Problem with Your Hook
If you encounter an issue with your Furls crochet hook, contact customer support by emailing [email protected]. Use the subject line: BROKEN HOOK Order US-XXXXXX or DEFECTIVE PRODUCT Order US-XXXXXX. Include the following details:
- Your first and last name
- The order number (we can look it up if you don’t have it)
- A picture or video of the product, showing the size stamp if possible
- The product name and size
- Details on how the hook broke or the defect you noticed
Our Customer Experience team will review your claim and respond within 3 business days.
Initiating a Return
To start the return process, email [email protected] with the subject line: Return Order US-XXXXXX. Provide the following information:
- Your first and last name
- The order number (we can look it up if you don’t have it)
- A list of items you are returning
Our team will assess your return and respond within 3 business days. Your refund or Furls credit will be issued within 5-10 days of receiving and processing your return. Note that this refund does not include any shipping fees, duties, or customs-related taxes.
Refund Process and Timeline
Refunds are processed within 5-10 days after we receive and process your return. Please note:
- Refunds do not include shipping fees, duties, or customs-related taxes
- International return shipping fees will be reimbursed once a receipt for return shipping is provided
Furls Crochet reserves the right to update or modify this policy without prior notice. The version of the policy that will apply to your order will be the one on our site when you place your order.
Additional Resources for Furls Customers
Customer Policies Page
For all the details on Furls’ policies, visit the Customer Policy page. This page includes information on returns, shipping, and more.
Hook Comparison Guide
Not sure which hook to choose? The [Hook Comparison Guide](c33e) helps you compare all of Furls’ hooks to find the best one for your needs.
Authorized Retailers
Want to try a Furls hook in person? Check out the list of Authorized Retailers to find a store near you.
Conclusion
Reaching out to Furls Crochet is straightforward and hassle-free. Whether you have questions about their ergonomic crochet hooks, need help with an order, or are interested in media opportunities, their Customer Experience team is ready to assist. Just send an email to [email protected], and you can expect a response within 1-2 business days. With their commitment to enhancing your crochet experience, Furls ensures that every interaction is smooth and helpful. So, don’t hesitate to get in touch and make the most of your crafting journey with Furls Crochet.
Frequently Asked Questions
Who owns Furls Crochet?
Furls Crochet was founded by Harrison Richards in 2012. He started the company after crafting his first ergonomic crochet hooks inspired by a high school girlfriend who experienced hand cramps while crocheting. Today, the company is led by CEO Lorene Eppolite.
How can I contact the Furls Crochet support team?
You can reach out to the Furls Crochet Customer Experience team by emailing [email protected]. They typically respond within 1-2 business days.
What makes Furls Crochet hooks special?
Furls Crochet hooks are designed with ergonomic handles to prevent and alleviate hand pain. They come in a variety of materials and styles, each crafted to provide comfort and luxury to your crocheting experience.
How do I choose the right crochet hook?
Choosing the right crochet hook depends on your personal style and needs. Furls offers a Hook Comparison Guide to help you decide. You can also email their support team for personalized advice.
What should I do if my crochet hook breaks?
Furls Crochet offers a replacement policy for broken hooks within three years of purchase. Some exclusions apply, so check their Breakage Policy for details.
Can I return a product to Furls Crochet?
Yes, you can return products within 90 days for a full refund, although some exclusions apply. Check the Furls Return Policy for more details.
